In recent news, the Competition and Markets Authority (CMA) has begun investigating firms offering legal services, including online divorces. This is a response to concerns raised over compliance with consumer protection laws. As a leading provider in this sector, we believe it’s essential to reassure our clients and potential customers about our unwavering commitment to transparency, security, and compliance with all consumer protection regulations.
Transparent Pricing
One of the chief concerns voiced by the CMA involves ambiguous pricing structures and hidden costs. At Easy Online Divorce, we maintain a clear, upfront pricing policy. All our prices are fixed, with no hidden charges. Mandatory court fees of £593 for divorce and £53 for consent orders are openly discussed during our consultations, ensuring clients fully understand the cost implications from the outset.
You can find more information and the cost of our individual and couples divorce services here.
For more information and costs of our consent orders, including clean break and pension sharing orders, go here.
We also have packages where our divorce services and consent orders are combined. You can find the costs of these services here.
Advanced Security Measures
Another major issue highlighted by the CMA involves the safety and security of sensitive documents. Our commitment to your security cannot be overstated. We utilise secure payment processing systems like PayPal and Stripe, both of which are PCI-DSS compliant. Moreover, our website and email communications are fortified against cyber threats. We employ robust encryption methods, secure access protocols, and constant malware monitoring to ensure your data’s safety.
No Pressure Selling
We uphold a strict policy against pressure selling. Our services are tailored to couples seeking amicable divorce solutions and financial settlements. We take the time to understand your personal situation before offering our services, and we signpost couples in conflict towards appropriate legal support.
Simplicity and Clarity
We recognise that legal processes can be complex and confusing, which is why we endeavour to make the divorce and financial order processes as simple and clear as possible. Our website is a repository of easy-to-understand information, providing clear insight into each step of the process, along with realistic timelines.
Please visit our knowledge hub to find out everything you need to know to help you make the right choice for your divorce and financial agreements.
Exceptional Customer Communication
Our clients appreciate our rapid response times. Through multiple channels like email, phone and WhatsApp, we ensure that you can always reach a case handler for immediate updates.
Fair Refund Policy
We provide a 14-day cooling-off policy in line with the Consumer Contracts Regulations. If you change your mind within this period, we’ll refund your full amount, less a £35 administration fee for banking charges incurred in processing your refund. However, once we’ve prepared your divorce application within this period, refunds are not issued.
You can find all of our terms and conditions here.
Respecting Your Privacy
Your privacy is paramount to us. We securely store your details in our customer database and will never sell or share your personal information without your consent. While we may send you occasional updates and special offers, you can opt-out at any time.
Here is a link to our privacy policy.
The Very Best Customer Service
We might be an online business but that doesn’t mean we don’t provide a personal service. Our mission is simple – we want to provide you with the best customer service and expert practical advice in a compassionate and non-judgemental way.
Our team is friendly and proactive, and you will be kept fully informed throughout your divorce. We are here to guide you through this process and make it as easy as possible for you. We understand that this can be a challenging time, but with our team at your side, you can look forward to living life on your terms
At Easy Online Divorce, we fully support the CMA’s investigation, as it aligns with our commitment to providing transparent, secure, and fair online divorce services. We encourage our customers to share their experiences and feedback, which aids us in maintaining our high standards. You can email the CMA directly at UnregulatedLegalServicesTeam@cma.gov.uk by 4 September 2023.
If you have any further questions or concerns, we’re here to help. Your trust is our greatest asset, and we pledge to continue providing trustworthy, reliable, and valuable services.