Terms And Conditions

Our terms of business

1. This document (‘Our Terms’ or ‘These Terms’), together with our ‘client care’ letter for each matter we work on, forms our entire agreement with you to provide legal services (‘our Agreement’). It is an important document and should be read carefully. If you are unsure of any part of These Terms you must contact us for clarification before we begin work for you. 

2. Unless expressly agreed otherwise, Our Terms apply to each matter we work on with you. We may change these terms and conditions from time to time and will notify you of this in writing if we do so.

Glossary of Terms

Agent
An “agent” refers to Easy Online Divorce acting on your behalf to perform tasks, engage third parties, or process payments necessary for the progression of your matter.

Agreement
“Agreement” refers to the legally binding contract between Easy Online Divorce and the client, as outlined in these Terms and Conditions.

Client
“Client” refers to the individual or individuals who have engaged Easy Online Divorce to provide services.

Court
“Court” refers to the relevant legal authority that processes and approves divorce applications and consent orders.

Fixed Fee
“Fixed Fee” refers to the set amount charged for a specific service, as agreed upon at the time of purchase.

Instructions
“Instructions” refer to the directions or information provided by you to Easy Online Divorce regarding how you wish us to proceed with your matter. You are responsible for ensuring that your instructions are clear, accurate, and up to date.

Matter
A “matter” refers to any individual case, issue, or service we handle on your behalf. This includes tasks such as preparing legal documents, offering advice, or managing specific aspects of your divorce or consent order.

Regulated Activities
“Regulated Activities” are services overseen by the Solicitors Regulation Authority (SRA) to ensure compliance with legal and ethical standards.

Service(s)
“Service(s)” refers to any work, advice, or support provided by Easy Online Divorce, including divorce applications, consent orders, or other related services.

Taking Instructions at a Distance
“Taking instructions at a distance” refers to receiving and acting upon client instructions without a face-to-face meeting. This includes communication through digital channels such as online forms, email, or phone. Clients are responsible for providing clear and accurate information, and we may request additional verification to confirm identity and compliance with regulatory requirements.

About us

3. We are a private limited company registered in England & Wales with company number 12864461. Our registered office is 85 Great Portland Street, London, England, W1W 7LT. Please check our website for a full list of our Directors. Our trading address is Easy Online Divorce, Mor Workspace, Treloggan Lane, Newquay, TR7 2FP. Our VAT number is GB 399 1615 53.

4. We are a firm of solicitors authorised and regulated by the Solicitors Regulation Authority (SRA), and our legal services under this agreement are regulated by the SRA. Our SRA number is 8008631. You can find out more about the SRA and view the professional rules which apply to us on the SRA website: www.sra.org.uk. Please note that owing to our professional duties as solicitors there are some limits on what we can do to help clients achieve their goals. We cannot, for example, break the law, act in a conflict of interest, mislead the Court or act in a manner deemed ‘unethical’ by our regulator.  

5. Easy Online Divorce is an online divorce provider assisting unrepresented clients with uncontested divorces and financial consent orders. While we are now regulated by the Solicitors Regulation Authority (SRA), it is important to note that we do not act as legal representatives for either party. Instead, we work impartially with both parties to manage their divorce process and prepare and submit financial consent orders to the court for approval.

   To comply with our obligation to avoid conflicts of interest, we remain neutral throughout the process. We do not provide legal advice on the terms of the divorce or the consent order, nor do we take sides in any disputes.

   Because of our extensive experience preparing consent orders, we have a strong understanding of what the court may consider fair. If we believe that the financial agreement between the parties appears imbalanced, we will explain how the court might view it. This does not constitute legal advice. Rather, we provide this information so that both parties can make their own informed decisions.

   By using our services, clients acknowledge that we are not providing legal representation and that our role is limited to assisting with the preparation and submission of documents in a fair and impartial manner.

6. We are not authorised by the Financial Conduct Authority. However, solicitors are able to provide certain financial services incidental to their legal work while regulated by the SRA. 

Your responsibilities

7. You agree to:
   • comply with These Terms;
   • provide us with information relating to your matter in a timely, clear and accurate manner. Information provided to us must not be false or misleading. We will not generally verify the information provided unless you expressly ask us to do so;
   • tell us straight away of any change in your contact details;
   • pay all of our bills and other charges in accordance with These Terms;
   • not ask us to do anything which would breach our legal, professional or regulatory duties;
   • give us authority to act on your behalf in connection with your legal matter including incurring expenses on your behalf and instructing other professional advisers or similar.

Communicating with you and business hours

8. Most clients prefer to use email for written communications, even though email may not be secure. You consent to us corresponding with you by email and relying upon communications coming from your email account.   

9. We take reasonable steps to minimise the risk of our email or computer systems carrying a virus or similar harmful items. You agree to also take reasonable steps to properly secure your communications with us and protect the email and computer systems used for your matter. This is important in order to protect your rights and funds. You can learn more about staying safe and secure online, including good password practice at: https://www.cyberessentials.ncsc.gov.uk 

10. We will not accept any instructions from you to alter your banking details or instructions on where money should be sent if received by email. This is due to the risk of fraud by someone impersonating you to divert your money to them instead of you. We reserve the right to take the time to confirm such instructions with you personally by telephone and by other reasonable means before acting on such instructions. Similarly, you agree not to rely upon any change of bank details notified to you in relation to our firm, including by email, even if it appears to come from our firm. Fraudsters can convincingly impersonate email accounts. If you receive any such email purportedly from us or any other suspicious looking communication which appears to be from us, please call us on a known number to speak to us immediately. We will not be liable for any losses or damage resulting from funds being sent to an incorrect account or for the interception of payments made in the normal manner.

11. We are normally open between 9:00 AM and 5:00 PM Monday to Friday, except for bank holidays. While our staff may sometimes respond to communications and work outside of our normal office hours, this is entirely at our discretion and we would ask you to respect that there will be times when we are not available.

Our Services

Managed Divorce Services

12. Once you have purchased one of our managed divorce services, you will be presented with an online questionnaire, which you must complete fully and accurately.

    Your divorce application is created based upon the information you have input into the questionnaire. You will also attach a photo of your marriage certificate. 

    It is important that you carefully check all details input into the questionnaire, including spelling all names, before submission. Easy Online Divorce reserves the right to charge an administration fee for any amendments required.

    An experienced team member will prepare your divorce application before issuing you login details to access your application online. 

    You will also be sent an email asking you to take a photograph of your driving licence or passport and you will take a live photo of yourself using your smartphone. This is required to comply with legal and regulatory obligations aimed at preventing crime, including anti-money laundering.

    You will check and digitally sign the divorce application to confirm that you are asking the Court to end your marriage and that the facts stated in your application are true.

    You will remain unrepresented throughout the divorce proceedings. Easy Online Divorce will submit the correct information to the Court for you at the appropriate times.

    You will sign a Letter of Authority authorising the Court to discuss your divorce proceedings with us so that we may chase the Court for documents and request updates on your behalf.

    Easy Online Divorce shall not go on Court record nor sign any documents in respect of your divorce and will not attend any Court Hearings in relation to your divorce.

    Our fully managed services are for consenting couples only. This means that you both agree to the divorce. You should not purchase our services if you and your spouse are in conflict. Easy Online Divorce cannot be held responsible for any relationship breakdown that delays or halts your divorce.

Consent Orders

13. Our consent order services are for amicable couples who have reached a fair agreement on how they will divide their assets or who have already split their assets and want a financial clean break from each other to protect their future finances.

    We aim to provide the first draft within four weeks of receiving your fully completed questionnaire (one week if you choose our fast-track service). However, this may not always be achievable because of the complexity or nature of the terms of the order.

    To comply with legal and regulatory obligations aimed at preventing crime, including anti-money laundering, we must verify the identity of the purchaser of our services. You will be sent an email asking you to take a photograph of your driving licence or passport and you will take a live photo of yourself using your smartphone.

    It is a court requirement that both parties provide full financial disclosure, which is required even if you are not planning to split the assets. We collect the information for you and your spouse through an online questionnaire. One party completes the questionnaire for both parties. This is a fully transparent process, so both parties have visibility of each other declared assets before signing the documents for the court’s approval.

    Even though it’s a fully transparent process, we understand that some couples want to complete their own questionnaire. We can provide this service and collate your information before drafting the documents for an additional chargeable service of £95.

    If you would like to add this service, please let us know. We will then send you a unique link for your spouse to complete their own questionnaire. Please note we are not responsible for making your spouse complete the questionnaire, and you must agree with your spouse to provide their information in this way.

    A consent order purchased through Easy Online Divorce requires the collaboration of both parties. Easy Online Divorce cannot be held responsible for any relationship breakdown that delays or prevents you from getting a court-approved consent order.

    To get a consent order approved, we must submit a document called a (D81) statement of information to the court. Both parties see and sign the D81, and it contains each party’s address as standard.

    Sometimes, couples who have separated want to keep their addresses private from each other. If you or your spouse wish to keep your address confidential, we have a confidentiality service where we can keep your address off the D81 by submitting an additional document to the court with your address to be kept confidential. There is a £95 charge to do this (£95 each if you both want to keep your addresses confidential).

    You are purchasing this service on the basis that you have not and will not receive legal advice from Easy Online Divorce on the terms of your settlement. We strongly advise that you seek legal and financial advice on the terms of any settlement you have reached. The Court has the discretion to request more information, raise questions and refuse to grant an order.

    Our solicitors will draft your order strictly limited to the information you provide when you complete our questionnaire. We do not have a duty to advise you of the consequences of the order. You also agree that you will check your drafted order for any omissions or errors before we file it with the Court.

Our charges

14. You are liable to pay our charges including our fees for our time spent, disbursements and tax (including VAT on our time spent). Our method of charging is based upon a fixed fee. 

15. We may revise our fixed fee rates from time to time. If a proposed change is likely to affect you, we will provide you with advance notice. Please note that any changes to our fees will not apply to services you have already purchased. 

16. When you order a service from us, we provide an estimate of the total costs for your matter or for reaching a specific stage in the matter. Additionally, we may publish cost estimates or automated quotes on our website.

    Our services are only for separating couples who are in agreement or actively seeking agreement regarding the terms of their divorce or financial consent order. As such, our estimates are based on you and your spouse being in agreement and your financial arrangement being considered fair by the court.

    If your situation changes—such as you and your spouse no longer being in agreement, your matter becoming contested, or the court not considering your financial agreement fair—we may provide updated cost estimates as the matter progresses. To continue with our services in these situations, you will need to pay any additional fees, or you may choose to terminate our agreement. Please note that cost estimates are not caps on the fees that may be incurred.

    For example, if you order a consent order service and present an unfair agreement (e.g., a significant imbalance of assets) and insist it be submitted to the court, the court is likely to reject your application and request a statement explaining why you believe the agreement to be fair. We can prepare this statement and handle the court’s request on your behalf for an additional fee of £295 for our “unfair statement” service.

    Please note:

    • This service does not include assisting with negotiations or guaranteeing that the court will approve your consent order.
    • It also does not include rewriting the consent order if the court requires amendments to your agreement.

17. The cost of our services is subject to VAT. All rates and cost estimates quoted by us are inclusive of VAT. 

18. If we agree to work with you on a fixed fee basis and your instructions are terminated (either by you or because we have grounds to terminate under These Terms), we reserve the right to charge you the full fixed fee.

19. We always require payment prior to beginning work on your matter and in order to continue work for you. 

20. As your agent, we may engage third parties to work on your behalf when necessary. You will be responsible for their fees, which are referred to as “disbursements.” Disbursements are costs related to your matter that must be paid to third parties. To ensure a smoother process, we handle these payments on your behalf and include them in your billing.

    An example of a disbursement is court fees. At the time of writing, the court fee for a divorce is £593, and the fee for a consent order is £58. Please note that the government can increase court fees at very short notice. While we will make every effort to notify you of any changes, you will be required to pay the revised fee to progress your case.

Our bills

21. We may raise a bill on an ‘interim basis’ (so before the end of your legal matter), which may include disbursement only bills such as court fees.

22. If you do not pay our bills, we reserve the right to cease further work for you and to withhold from you any information or items relating to your matter until full payment has been received (subject to such information that may be available to you under data protection laws).

23. It is a condition of these instructions that you agree to receive a bill via electronic means such as email.

24. If you wish to complain about our bill, you can follow our complaints procedure (see below). You may also ask Court to assess our bill of costs under Part III of the Solicitors Act 1974, subject to certain time limits and conditions.  

Limitation of liability and professional indemnity insurance

25. You agree to the limits on our liability set out in These Terms and that these are reasonable in all the circumstances. 

26. For the avoidance of doubt, nothing in These Terms seeks to exclude or limit our liability in respect of our liabilities which cannot lawfully be excluded or limited, such as in respect of death, personal injury, fraud or fraudulent misrepresentation. The following terms should therefore be read subject to this.

27. We will not be liable for any special, indirect or consequential loss or damage of any kind (whether foreseeable or known or not), including loss of profit, revenue, income, business, opportunity, goodwill or similar economic loss or damage. 

28. We shall not be liable to you for any loss or damage arising as a result of ‘force majeure’ (that is, if we are unable to perform any of our services as because of a cause beyond our reasonable control).

29. We will not be liable for any loss or damage of any kind arising as a result of complying with our legal and regulatory duties, such as delays or disclosures arising in the context of compliance with anti-money laundering legislation.

30. We will not be liable for any services or products provided by any third party, even if instructed by us on your behalf or utilised by us in the provision of our services to you.

31. We will not be liable in respect of any losses arising from the failure of any bank with whom client funds have been deposited.

32. We provide estimates regarding the timelines for completing divorces and consent orders. These timelines are intended as guides and are not guarantees. We shall not be liable for any loss or damage arising from your matter not being concluded within the estimated timeframe.

    We strongly advise all clients to ensure that their divorce is fully concluded before making any further wedding arrangements or commitments.

33. We will not be liable to anyone who is not our client in respect of professional negligence. These Terms confer no rights on any third parties. The Contracts (Rights of Third Parties) Act 1999 shall not apply.

34. We may from time to time, agree with you a liability cap for any given matter. This will ordinarily be agreed in our ‘client care’ statement before beginning work on the relevant matter. We will not cap our liability below the minimum amount of the professional indemnity insurance cover solicitors must have in place to insure against mistakes, which is currently £3 million. Where a liability cap is agreed, it will apply to our aggregate liability to both you and to any other client for whom we are instructed in that matter. The cap will apply whether the liability arose by reason of negligence, breach of contract, breach of statutory duty or otherwise and whatever the type of loss or damage arising (subject to the limits on our abilities to lawfully exclude and limit liability as detailed above). 

35. Services are provided by our lawyers for and on behalf of our law firm. You agree not to bring any claim against any of our staff, including principals (i.e. partners/members/directors), in connection with any loss or damage suffered in connection with our services. Please note that this does not restrict your rights to compensation in appropriate cases from our insurers or from us as a law firm. 

36. We will only provide advice on matters within the scope of our instructions, and to comply with our obligation to avoid conflicts of interest, we remain neutral throughout the process. We do not provide legal advice on the terms of the divorce or the consent order, nor do we take sides in any disputes. We appreciate that this places limits on how we can help, but it is important that we do not stray into areas beyond our expertise. Please note in particular, therefore that (unless explicitly stated otherwise within your client care letter) tax advice, advice on the law of jurisdictions outside of England & Wales and financial, accounting and commercial advice is outside the scope of our instructions. This means that we will not provide you with any advice on these matters or any other matters outside of the scope of our Agreement with you. We will not take account of any goals sought in respect of matters outside the scope of our Agreement with you even if a relevant issue arises during the course of our work together. You may, therefore, wish to seek separate specialist advice if you would like assistance with matters outside of the scope of our work together.

Terminating instructions

37. You may terminate your instructions to us at any time by notifying us in writing. Similarly, we may terminate our agreement with you by providing written notice if we have reasonable grounds to do so. When terminating our agreement, we will provide you with reasonable notice.

    Examples of situations where we may terminate our agreement include:

    • You breach your obligations under this agreement, such as failing to provide timely instructions or to pay our charges or requested payments on account.
    • The relationship of trust and confidence between us has broken down.
    • A conflict of interest arises that prevents us from continuing to act for you.
    • Proceeding would breach our legal or regulatory obligations.
    • The risk profile of your case significantly changes.
    • You experience an insolvency event.

    Easy Online Divorce provides services specifically for spouses who are in agreement. We understand that divorce is an emotional and challenging process; however, divorce and financial consent orders require cooperation from both parties. If your relationship breaks down to the point that either party refuses to meet their obligations, we may not be able to proceed with your matter. In such cases, you’re case will be put on hold.

    If your case is put on hold:

    • For 6–12 months: You will be charged a reactivation fee of £149 to continue.
    • For over 12 months: We will require up-to-date financial information to ensure compliance with court requirements. This means both parties must provide current financial details, and we will need to prepare new draft documents reflecting the updated information. Due to the additional work involved, the full service fee will apply to reactivate your matter.

    You may terminate your agreement at any stage. If the reactivation fee or full service fee is not paid within the required timeframe, we reserve the right to terminate your agreement.

38. If your instructions are terminated, whether by you or by us, you will not be entitled to a refund of any fixed fee charges already paid.

    Additionally, we reserve the right to charge for any costs incurred after termination, including but not limited to:

    • Transferring your file to another adviser.
    • Removing ourselves from the court record, if applicable.

These costs will be communicated to you in advance wherever possible.

39. Subject to any applicable data protection rights which may apply, we are entitled to withhold our full file of papers until any charges owed to us have been paid. We retain all intellectual property rights in the advice which we provide and the documents which we prepare but permit you to make use of such work for the purposes of your particular matter only. 

40. Easy Online Divorce is an online service, meaning we receive and act upon your instructions without meeting you in person. This process is referred to as taking instructions “at a distance.”

    We offer a 14-day cooling-off period in accordance with the Consumer Contracts Regulations. This cooling-off period begins on the day after you purchase a service from us and allows you to decide whether you wish to proceed with the services provided by Easy Online Divorce.

    If you change your mind within the 14-day cooling-off period, you may cancel your agreement, and we will refund the full amount you paid, minus a £35 administration fee to cover banking charges incurred during the refund process. Refunds will be processed within 14 days of receiving your notice of cancellation.

41. While many law firms wait until the cooling-off period has passed before starting work on a client’s case, we understand that our clients value speed and efficiency. To meet this need, we begin work on your case as soon as you confirm your instructions by completing the questionnaire provided during the onboarding process. By doing so, you agree that we will begin work immediately, and you will then be liable from that point for our fees whether you wish to cancel within 14 days or not, as permitted under the Consumer Contracts Regulations.

42. We understand that divorce is a highly emotional and challenging process. However, Easy Online Divorce services are specifically designed for spouses who are in agreement. Once the 14-day cooling-off period has passed, we do not issue refunds if you become unable or unwilling to proceed with our divorce or financial order services.

Client protection when working with a solicitor’s firm

43. As a firm of solicitors, we are required to maintain professional indemnity insurance up to a certain limit in order to protect clients (subject to the terms of the policy) in the unlikely event of a mistake being made in a case. If you feel that we have made a mistake in your case and that you have or will suffer loss or damage as a result you must inform us straight away. Contact details and details of the territorial coverage for our professional indemnity insurers are available upon request from the individual handling your case. 

44. Working with a solicitor may also provide protection to a client in certain circumstances if a solicitor fails to pay money owed to the client or is dishonest, resulting in a loss to the client. Obviously, we do not anticipate any such problems arising in your matter, but if you would like to learn more about the SRA Compensation Fund, you can do so on the SRA website: www.sra.org.uk/consumers/consumers.page 

Complaints and other concerns

45. We hope that you are happy with the service we provide. If at any stage you have concerns or wish to make a complaint, please tell the person handling your matter straight away about the nature of your concern. If you do not feel comfortable speaking with the individual handling your matter, then you can contact our complaints partner directly (see our website for details). If the person handling your matter cannot promptly resolve your concerns, then it will be dealt with as a formal complaint under our complaints policy (see our website for a copy of this policy). This process involves an investigation of the concerns by a senior member of our firm. We will then write to you within 8 weeks, setting out our final response to the complaint and how you can pursue your concerns further if you do not agree with our proposed resolution/outcome. 

46. Individual consumers and smaller organisations may be entitled to complain to the Legal Ombudsman about our service if they remain dissatisfied. The Ombudsman would generally expect clients to follow a firm’s internal complaints procedure first however. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you. You can find further information about the Ombudsman on the website www.legalombudsman.org.uk. You can write to the Ombudsman at Legal Ombudsman, PO Box 6167, Slough, SL1 0EH, or by email on enquiries@legalombudsman.org.uk or call on 0300 555 0333.  

47. Alternative complaints/dispute resolution bodies do also exist (such as Ombudsman Services, ProMediate and Small Claims Mediation) which are competent to deal with complaints about legal services if we both agree to use such a scheme. If we agree to use such a scheme, we will inform you when notifying you of our final response to your complaint. 

48. Please note that the Legal Ombudsman is there to deal with concerns about the level of service which a client has received. Where there are more serious concerns that a solicitor or solicitor’s firm has been involved in professional misconduct, then reports can also be made to the SRA, the regulator of solicitors and solicitor firms. This could be for quite unusual and serious acts of misconduct such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristics. Obviously, we do not anticipate any such problems arising and would ask that you notify the matter supervisor straight away if you have any such concerns. 

Confidentiality and protecting individuals’ data rights

49. We will collect information about individual clients and organisation clients’ staff and keep this on our computers, in our email, in cloud storage and on paper for a certain period of time. The main reasons for this are to:

    • deliver the legal services we have agreed in contract to provide to you. For example, we may use your information to write letters on your behalf or prepare legal documents to help you with your matter;
    • comply with the law. For example, as solicitors, we have to perform ‘conflicts of interest’ checks for new cases against a list of current and former clients. We also have a legal duty to report suspicious activity to the National Crime Agency (‘NCA’) if we suspect money laundering.  

50. In some cases, we may hold more ‘sensitive’ information about an individual, such as about health. This may be necessary to pursue your legal matter. We are permitted to use such information to provide legal advice to you or in connection with equality legislation. 

51. You can withdraw consent to your information being used in a particular way, but this may limit what more we can do for you (if anything).

52. Where personal data is obtained solely in order to comply with the Money Laundering Regulations, then it will not be used for any other purpose without the individual’s consent unless such additional use is required by law.

53. As a client, we may, in the future, send you a newsletter or similar. We find that most clients find this helpful. We rely upon the ‘legitimate interest’ we have in maintaining contact with former clients to do this in data protection law and your agreement for the purposes of the Privacy & Electronic Communications Regulations (which can be implied under these Regulations). However, we will never share your information with third parties to market to you and will not contact you about non-legal services. We will make it quick and easy for you to ‘opt-out’ of future communications in every communication we send. If you already know that you don’t want to receive these messages, then you can opt out now by emailing us via our website.

54. Your information may be kept on computer servers within the UK or the European Union. If at any point information is stored on computer servers outside of the UK or the EU, we will have selected countries which are either approved for this purpose under relevant data protection legislation or are located where we are happy that the safeguards in place in that country to protect your information are appropriate under such legislation.

55. We do not use your personal information to make ‘automated decisions’ which affect you.

56. Generally speaking, we will not share your information with third parties unless this is part of the work on your legal matter. For example, lawyers frequently may need to send certain information about clients to other lawyers working on the matter, to Court or to government bodies. In rare circumstances, we sometimes need to make reports of suspicious activity to the NCA. We do also work with some trusted contractors or consultants who may have access to your information such as service providers or copiers. All contractors have a contract with us which requires that your information be accessed appropriately and kept confidential (among other data protection requirements). Similarly, we may occasionally need to share client matter information with our professional indemnity insurers and their advisers. If you instruct us jointly with another client then it will be necessary to share certain information relevant to you with the corresponding joint client in order to fulfil your instructions to us.

57. While we reserve the right to destroy non-original material at any time after the conclusion of your matter, we generally retain files for a period of 7 years after payment of the final bill and then destroy them thereafter. At the end of a case, any original documents we hold will be returned to you, but if we both agree, we may retain certain originals for longer than this time period. We will also always keep a small amount of information after file closure to do conflicts of interest searches in the future to comply with our professional duties.

58. We do normally have a right to payment of any outstanding costs before releasing a whole file to you but individuals may arguably have a separate right under the UK data protection legislation to access certain ‘personal data’ without charge. This may include having it in a particular electronic format (‘portable’ format).   

59. Our general contact details are set out in our cover letter, and the contact details for our information officer can be found on our website. Contact this individual if you want to exercise one of your data protection rights and, in particular, if you:

    • wish to complain about how your personal data is being used;
    • wish to request that our records about your personal information be corrected or deleted.

60. While we are regulated as a firm of solicitors by the SRA, if you have a complaint about how your personal information is being used, which we have not been able to address, you may also be able to make a complaint to the Information Commissioner’s Office (ICO) directly. You can learn more about the ICO and personal data rights at www.ico.org.uk.

Anti-money Laundering and financial crime procedures

61. As a regulated firm of solicitors, we are required to comply with legal and regulatory obligations aimed at preventing crime, including anti-money laundering and identity verification measures. To help us fulfil these obligations, you agree to cooperate with us in verifying your identity, address, and any other information necessary to meet our legal and professional responsibilities.

    This process includes using your smartphone to capture a photograph of your driving licence or passport, along with a live photograph of your face to confirm your likeness. We use secure software called Amiqus to facilitate this process, which is quick, easy, and designed with your convenience in mind.

    We appreciate your understanding and patience as we fulfil these essential professional obligations.

62. In appropriate cases, we may need to report information about you or your matter to the National Crime Agency, and in such an event, we would be prevented by law from informing you of this fact. We, therefore, must reserve the right to halt progress of your case pending compliance with our professional duties without any further notice or explanation to you.    

Severability

63. If any provision or provisions of our Agreement, including These Terms is/are found to be unlawful, void or otherwise unenforceable then it is agreed that the remainder of our Agreement including These Terms shall remain valid and enforceable. 

Governing jurisdiction

64. Our agreement, including These Terms, shall be governed by and construed in accordance with the law of England and Wales. It is agreed that the Courts of England and Wales shall have exclusive jurisdiction over any dispute or controversy arising from our agreement and These Terms.

Your Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have certain rights to cancel your agreement with a business within a specified ‘cooling off period.’ This information sheet explains how you can exercise these rights should you wish to do so.

Your Right to Cancel

You have the right to cancel this contract within 14 days of purchasing our service without giving any reason. Once these 14 days have passed, you lose the right to cancel without incurring charges. To cancel within the cooling off period, you must inform us clearly in writing, by email, using the contact details provided in the Client Care Information Sheet.

If you cancel within the 14-day period, we will refund the full amount you paid, minus a £35 administration fee to cover our banking charges. We will process your refund within 14 days of receiving your notice of cancellation.

After the 14-day cooling-off period, our standard terms and charges apply.

Starting Work During the Cooling Off Period

Most law firms do not typically begin work within the 14-day cooling-off period. However, we understand that many clients choose our service because of our rapid case progression. To accommodate this, we will begin work on your case as soon as you confirm your instructions by completing the onboarding questionnaire.

By agreeing to start work immediately, you acknowledge that you are waiving your right to cancel within the 14-day cooling-off period. If you select the option to have us begin work right away, you will be liable for our fees even if you decide to cancel, as permitted under the Consumer Contracts Regulations.

Effects of Cancellation Within the Cooling Off Period

If you cancel within the 14-day cooling-off period (and you have not asked us to begin work immediately), our contract will end immediately. We will refund your payment, minus the £35 admin fee, within 14 days of receiving your cancellation notice. Your refund will be issued using the same payment method you originally used.

After the cooling-off period has ended, our usual terms, conditions, and charges apply.